terms & conditions

Introduction

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern hydrohealing's relationship with you in relation to this website. The term 'hydrohealing™' or 'us','our' or 'we' refers to the owners of the website, hydrohealing ltd and whose registered office is 216a Kensington Park Road, Notting Hill, London W11 1NR. The term 'you' refers to the user, viewer or registered customer of our website.

Please note that the term 'services' will refer to all our treatments and 'products' will refer to the skincare and supplements found on the website. The use of this website is subject to the following terms of use. Please read the following terms and conditions carefully. By using this website and placing an order with us you are agreeing to the conditions that appear below. These terms and conditions were last updated on 31st August 2011. The terms and conditions of this website and our services and products is subject to change without notice. If you have any questions please contact us at admin@hydrohealing.com..

Security

1. To order from this website, it is required that you set up an account with us. This can be done by following the instructions on our website. You must be over 18 years of age. The personal details that you provide are governed by a strict privacy policy. Please click here to see our privacy policy.
2. When you register an account with us online you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. We would also suggest that you change your password immediately through the "My Account" section of the website.
3. If we have any reason to believe that there has been or is likely to be a breach of security or misuse of our website, we may require you to change your password or we may suspend or cancel your account.
4. You acknowledge that we cannot guarantee and therefore shall not be responsible for the absolute security of the website, although we shall always endeavour to avoid any security breach at all times.
5. We use Secure Socket Layer (SSL) technology to encrypt the information you send to us when you place your order. The information you send is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.
6. We use GeoTrust, a Verisign company and SagePay, to provide certification on our SSL processes. To ensure that your order is being transmitted in a secure environment, the address shown in the address bar (at the top of the screen) will begin https.

Payment

1. We reserve the right to suspend the dispatch of any service gift vouchers or products if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You are obliged to compensate us in full against any and all reasonable costs and expenses (including reasonably legal costs) that we may incur in obtaining payments due from you.
2. If you are aware that a payment has been rejected by your bank you must contact us to arrange payment and wait for that payment to go through before you can make orders.
3. We do not accept payments by cheque.
4. All payments must be placed in advance.
5. Please note that we reserve the right to change prices without prior notice.
6. We accept all major forms of credit and debit card payments including American Express.
7. Please note that if there is any variation in invoice totals we will advise of the reason and the difference before shipping to obtain your agreement.

Orders & Back Orders

1. There is no minimum order value. We accept all orders, no matter how large or small.
2. From time we may not be able to process your order. If so, we will manually back order products for you. No payment will be taken for products or services not delivered or arranged, respectively. Once the products have come back in stock we will notify you to continue with placing an order.
3. Orders will only be processed and delivered to UK mainland and only certain international destinations.

Cancellations

1. All cancellations for any orders must be done within two hours of placing an order via email to orders@hydrohealing.com or calling us on 02077272570.
2. Cancellation for any products orders cannot be accepted once an order has been sent. A refund less administration might be available on discretion once we have received the products back. You must send the product(s) back unpacked and unopened at your own cost and risks. We request that the order to be sent back with 72 hours upon receiving it to the address - 'hydrohealing ltd, 216a Kensington Park Road, London, W11 1NR' with a note asking for a refund and reasons why.

Delivery

1. Relating to our products, we will make deliveries to only UK mainland and only certain International destinations. If it destination is international, a member of the team will contact you to discuss further. Normal delivery charges will apply based on destination at the time of processing the order.
2. All product orders will be delivered to the address stated on your account. If you fail to receive the product within 5 days of placing the order then please email us at orders@hydrohealing.com. Refer to the Delivery section on the website for more information relating to the purchase of gift vouchers.

Availability of the website

1. Although hydrohealing.com aims to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs with the service, please report it to us as soon as possible using the contact details on our website and we will correct the fault as soon as we reasonably can.
2. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we can. In the even that our website is unavailable, our usual order and cancellation deadlines apply.

Warranties

1. While we try to ensure that material included on the website or any other material is correct, we cannot accept responsibility if, despite our endeavours, this is not the case. Without prejudice to your statutory rights, we may correct any inaccuracies and/or errors and we will not be responsible for any such inaccuracies and/or errors or for the results obtained from the use of such information.

Copyright

1. The content of the website (including but not limited to text, graphics) is protected by copyright and other applicable intellectual property rights. You may not reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the website without express written permission from us.

Privacy

1. Please note we will not share your information with anyone else without your consent. You may at any time request to see, change, correct or delete your information.
2. We may also wish to provide you with information about special features on our website or any other services or products we think maybe of interest to you. If you would rather not receive this information, please send a blank e-mail message to admin@hydrohealing.com and in the subject line state 'remove' with your full name and post code. We will then delete any such information and stop sending any information about special features and other services.
3. Our use of your personal information is governed by the Data Protection Act 1998.

Miscellaneous

1. This website is operated by hydrohealing ltd, a company incorporated in England and Wales, whose registered office is 216a Kensington Park Road, London,W11 1NR, registered company number 5436070 and with VAT registration number 872242821.
2. You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.
3. If any of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
4. The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from our contractual relationship with you so that no third party may claim any rights under that relationship (but this shall not affect any right or remedy of a third party which exists or is available apart from the Act).

Entire Agreement

1. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the services and products to you by us. Nothing said by any staff member on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any services or products offered for purchase by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
2. We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors. All liability of hydrohealing ltd howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Events Beyond our Control

1. hydrohealing Ltd will not be in breach of these terms and conditions or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, break down of systems or network access, flood, fire, explosion or accident.

Applicable Law

1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
2. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising under or in relation to these terms and conditions.

Reaching Us

1. If you need to reach us, either email us at admin@hydrohealing.com, call us on 0207 727 2570 or write to us at hydrohealing Ltd, 216a Kensington Park Road, Notting Hill, London, W11 1NR.